Cam Williams

Aspiring IT Professional / Systems Administrator

Texas
432.599.3351
im@williams.cam

Professional Experience

Systems Administrator (Managed Print Services)

Hilliard Office Solutions, Texas

Jan 2024 -- Present
  • Managing critical infrastructure for fleet monitoring of thousands of copiers across the US ensuring automatic meter readings and toner replenishment. Drop shipping via SuppliesNet is utilizied to save on costs.
  • Spearheaded an in-house project to resolve customer equipment reporting inconsistencies in challenging infrastructure environments by deploying self-managed, IoT appliances (based on Nano Pi family).
  • Designed and implemented an in-house project to deliver a managed scan-to-email service, enhancing product offerings and customer utility.
  • Resolved IT support tickets for the company's Managed IT division, consistently meeting customer Service Level Agreements (SLAs) and contractual obligations while assisting with broader IT projects.

Front of House Team Member

Chick-fil-A

Oct 2021 -- Mar 2023
  • Demonstrated exceptional customer service and communication skills in a high-volume, fast-paced environment.
  • Proficiently managed cash handling and ensured order processing accuracy and speed.
  • Assisted with team organization, stocking, and traffic direction to maintain efficient operations.

Technical Skills

SysAdmin

Linux Windows Server Virtualization Containerization System Hardening Networking Zero Trust Policy control Firewall Management Credentials management / Certificate Management Server Management High Availablity Infrastructure Planning

MSP / Copier Dealership Tools

ConnectWise Manage ConnectWise Control ConnectWise Automate Kaseya ITGlue eAutomate Printanista (Formerly FMAudit) SentinelOne Singularity Microsoft 365 Konica Minolta's Software Stack (FleetRMM, vCare, etc.) HP WebJetAdmin HP SDS Canon iWEMC Intermedia Unite / Elevate UC

Technical Skills & Certifications

Certifications:

  • CompTIA A+
  • CompTIA Network+

Future Goals

Pursuing Security+ Certification. Goals to learn Kubernetes and IaC (Infrastructure as Code). Fascinated in: Computer Engineering, want to get a degree someday.